Refund policy
At GIRL MOLLY, we want every customer to love their purchase. If something is not quite right, we are happy to assist you with a return or refund request according to the guidelines below.
1. Return Window
We accept eligible return requests within 30 days from the date your order is delivered.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In original condition
- With all original tags attached
- Free from stains, makeup, perfume, odors, pet hair, or any signs of wear
- Returned with original packaging when possible
Items that do not meet these requirements may not be accepted.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Final Sale items
- Gift cards
- Bodysuits
- Underwear and lingerie
- Swimwear with removed hygiene liners
- Earrings
- Personalized or customized items
- Items that have been worn, washed, damaged, or altered
3. How to Request a Return
Before sending any item back, please contact our Customer Support Team first.
Please include the following information:
- Order number
- Full name
- Email address used for the order
- Item(s) you would like to return
- Reason for the return
- Photos if the item is damaged or incorrect
After your request is reviewed and approved, we will provide the correct return instructions.
Please do not send returns without prior approval.
4. Return Shipping
Customers are responsible for return shipping costs unless the item received is:
- Incorrect
- Damaged upon arrival
- Confirmed to have a manufacturing defect
Original shipping fees are non-refundable.
We recommend using a shipping service with tracking information to ensure your return package arrives safely.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Order number
- Clear photos of the item
- Photos of the packaging
- Shipping label information
Our team will review your request and work with you to provide an appropriate solution.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If your return is approved:
- Your refund will be issued to the original payment method.
- Refund processing usually takes 5–10 business days.
- Your bank or payment provider may require additional time to reflect the refund.
7. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Cancellation requests must be submitted within 12 hours after placing your order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible.
8. Exchanges
If you need a different size or style, please contact our Customer Support Team:
We will review your request and provide assistance based on product availability.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us:
GIRL MOLLY
📧 Email: vip@girlmolly.com
📍 Business Address
109 Parish Rd
Jeffersonville, KY 40337
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any return package. We will provide the correct return address and instructions after your request has been approved.
Thank you for choosing GIRL MOLLY.
We appreciate your trust and support. Our goal is to provide stylish fashion, friendly service, and a seamless shopping experience for every customer. ♡
GIRL MOLLY
Your style, your confidence, your everyday. ✨
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